Returns & Refunds policy
We want you to be fully satisfied with your purchase. If you are not happy, our Return & Exchange Policy is designed to give you a fair solution.
1. Eligibility for Return/Exchange
Items must be unused, unwashed, and in their original condition with tags intact.
Requests must be made within 7 days of delivery.
Products purchased on sale/discount may not be eligible for exchange (unless defective or incorrect).
2. Exchange Process
Exchanges are available for size or product replacement (subject to stock availability).
Customers are responsible for return shipping costs unless the received item was defective or incorrect.
3. Refund Policy
Refunds are only applicable in cases where:
The wrong product was delivered.
The product is defective or damaged upon arrival.
Refunds will be processed through the original payment method within 7–10 working days after approval.
Delivery charges are non-refundable (except in case of incorrect/defective delivery).
4. Steps to Request Return/Exchange
Contact our customer support team via WhatsApp, phone, or email with your order number.
Provide details (reason for return, pictures of the product if defective/wrong).
Our team will confirm eligibility and guide you through the process.
5. Limitations
Used, washed, or damaged items (not caused by us) are not eligible for return/exchange.
Accessories or final sale items may not be returnable.